10x10 Canopy Cover Add-On

Cancellation Policy

Lila Softplay Rentals Booking Policy 1. Reservation Deposit: To secure your booking, a non-refundable deposit is required upon booking confirmation. This deposit holds your date and is applied toward your final balance. All credit/debit card payments have a 3.3% processing fee applied to total. 2. Full Payment Due Date: The remaining balance is due no later than 7 days before your event date. Failure to complete payment on time may result in cancellation of your booking without a refund. 3. Cancellations: We understand that plans can change! However, because our rentals require careful preparation and scheduling, cancellations made within 7 days of the event date will result in the loss of the full booking amount. For cancellations made more than 7 days before the event, the deposit will be retained, but any additional payments will be refunded. 4. Rescheduling Policy: If you need to reschedule, please contact us at least 7 days before your event date. We are happy to accommodate one reschedule based on availability within 6 months of the original booking date. Rescheduling requests made less than 7 days before the event may incur a fee. 5. Weather Policy: We want your event to be perfect! In case of bad weather, you may reschedule without penalty if you notify us at least 24 hours in advance. For day-of cancellations due to weather, the deposit will be retained, but the remainder can be credited toward a future event within 6 months. 6. Liability and Safety: We pride ourselves on providing a safe and clean play environment. We ask that adult supervision is provided at all times during the rental period to ensure the safety of all children.

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